What Counts as Professional Negligence?
Not every gripe with your solicitor or surveyor will amount to negligence. To succeed in a claim, generally you need to show three things: the professional owed you a duty of care (which is usually straightforward if you hired them), they breached that duty by doing something wrong (or failing to do something essential), and that you suffered a loss as a direct result. For example, if a solicitor misses a critical court deadline and your case is struck out, you’ve clearly lost the chance to win compensation, that’s a classic breach causing loss. Or if an accountant gives you blatantly incorrect tax advice and you get hit with fines, that’s another clear example. Essentially, the service provided fell below what’s reasonably expected, and you paid the price.
Some common examples of professional negligence we see:
- Solicitor negligence: e.g. giving bad legal advice, drafting a botched contract, or missing a deadline so your claim expired.
- Surveyor or architect negligence: Perhaps a surveyor overlooked major structural issues in a house purchase survey (and now you’re stuck with expensive repairs), or an architect designed something not up to building regulations.
- Accountant or financial advisor negligence: Messing up accounts, tax returns, or investment advice, leading to financial loss.
- Other professionals: Basically, any qualified professional from engineers to insurance brokers can be held accountable if they drop the ball in their expert duties.
Real cases have involved things like a solicitor forgetting to issue court proceedings in time, or a surveyor valuing a property completely wrong. In each case, the professional did something no careful member of their profession should have done, and the client ended up worse off because of it.
If you suspect professional negligence, the first step is often to confront the professional (or their firm) via a complaint, sometimes they’ll admit fault or offer to put things right. Often, though, it gets brushed off or denied. That’s when legal action comes in. There’s a specific Pre-Action Protocol for professional negligence claims (basically guidelines to try to resolve the dispute before going to court) which usually involves sending a detailed Letter of Claim to the professional, explaining what went wrong and what you want (often, financial compensation for your losses).
Our job is to help gather the evidence, contracts, correspondence, independent expert opinions if needed – to show that your professional really did mess up. These cases can be paper-heavy and sometimes a “battle of the experts,” but we’ll keep it jargon-free for you. We might engage an independent expert in the same field (for example, another accountant to point out the first accountant’s errors) to strengthen your case.
In terms of outcome, the aim is to put you in the position you would have been in if the negligence hadn’t happened. That usually means a financial payout to cover your losses. For instance, if due to a negligent solicitor you lost a chance to sue someone else, we might claim the amount you would likely have won in that lost lawsuit. Or if an architect’s bad design cost you extra to fix, we’d claim those costs.
Professional negligence claims must usually be started within 6 years of the negligence (or within 3 years of when you first realized something was wrong, if that’s later), so don’t sit on it too long. And keep all documentation related to the matter; it’s gold dust in proving your case.
We approach these claims with a blend of tenacity and a bit of good humour to lighten the mood, after all, it’s often quite a betrayal you’ve experienced, and we understand that can be stressful and infuriating. Our role is to shoulder that stress and fight your corner. Whether it’s negotiating a settlement (many professionals have insurers who may prefer to settle quietly) or taking it all the way to court, we’ll give you clear, honest advice. If a professional’s mistake has cost you, let’s turn the tables and hold them professionally accountable.